Information about
order
Payment methods
You can pay order by a credit card in online-store through services Yandex-cashbox, Robokassa and PayPal.
Delivery
In St. Petersburg - free
In Russia - 700 rubles. Delivery time from 6 to 12 days.
In European country and USA - 2500 rubles. Delivery time from 13 to 21 days.
Free delivery for order up to 20000 rubles.
Return
According to the law "On Protection of Consumer Rights", the exchange and return of goods can be carried out within 14 days from the date of purchase, without explanation, provided:
- the goods and packaging have the original presentation;
- availability of a sales receipt.
- the goods were not damaged due to improper use.
Return to St. Petersburg is carried out at:
16 Kovensky Lane Return for residents of the regions of Russia, European countries and the USA:
Return is carried out by any courier service at the address - St. Petersburg, Kovensky Lane d.16 (paid by the buyer).
Documents for return:
- copy of the passport
- copy of check
- return application
After reviewing your application and checking the product for proper quality, you will receive a refund. Refunds are made from 3 to 30 days, depending on your bank. (As a rule, a refund is carried out up to 10 business days).
Registration order
When placing an order, select the desired product size. We have a pre-order feature. We make products to your unique standards. To select a function, select the pre-order size. In the comments to the product, indicate your measurements, or the size you need. Individual sewing time is up to 14 calendar days.
Remember that by choosing this feature, delivery times may be increased. In the "basket" menu, select the desired delivery method and payment method from those offered on the page. Next, fill in your details so that we can arrange delivery correctly. Click checkout and follow the instructions of the payment system.
Questions and answers
Where do you sew your products?
We create our models in our own laboratory in
St. Petersburg.
How will the order be packed
We pack each order in a branded fabric bag. The bag is made from recycled materials, which has a positive effect on the environment.
How do you deliver orders?
After payment, we send orders in the following ways:
By courier in Russia (from 6 to 12 days) To European countries - EMS service (from 13 to 21 days)
In the USA - by EMC service (from 13 to 21 days)
How can I track my order?
Within 6-12 days after payment, you will be sent a tracking number to track your order, to your email address that you specified earlier when placing an order.
How do you keep a quality?
We sew the first samples six months before the start of sales in order to check the products: test them with washing and ironing, make sure the loops and fasteners are strong, and also check the fabric for wear resistance.
Do you sew things to order?
We sew things to order only from our assortment. You can read more about the "Pre-Order" feature on the Order Information page.